Privacy policy

Last updated: 20 September 2026

This policy explains how Legacy Construction Group ("we", "us") collects and uses your personal information when you visit our website, contact us, or respond to one of our adverts. We follow UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

Legacy Construction Group is the controller of your personal information. We provide renovations, extensions, new builds, HMO conversions, new developments, design and build, and landlord maintenance and call-out services in Berkshire, Buckinghamshire and London.

To contact us about this policy or your information, email kyle@legacyconstructiongrp.co.uk or call 07751 907336.

What information we collect

• Enquiry forms: your name, phone number or email address, the type of project, and anything you tell us about it.
• Advert lead forms: if you respond to one of our Facebook or Instagram adverts, the details you enter in the form, such as your name, phone number, postcode, project type, budget and timescale.
• Calls, messages and emails: the details you share when you phone, WhatsApp or email us.
• Online payments: if you pay through our online payment link, Stripe collects your payment details, name and email address. We receive confirmation of the payment, but not your full card number.
• Working with you: if you become a customer, the address of the property, quotes, contracts, payment records and project correspondence.
• Technical information: our website host may record basic technical data, such as your IP address and browser type, to keep the site running securely.

How we use your information

• To reply to your enquiry, arrange a site visit and give you a quote.
• To carry out and manage work you have asked us to do, including invoicing.
• To keep records we are required to keep by law, such as accounting and building records.
• To keep our website secure and working properly.
• To contact you about similar services, only where you have agreed or the law allows it. You can opt out at any time.

We do not sell your personal information and we do not use it for automated decision-making.

Our legal reasons for using it

• Taking steps at your request before a contract, or performing a contract, when we quote for and carry out work.
• Legitimate interests, when we reply to enquiries, keep our business running and keep our website secure. We balance this against your rights.
• Legal obligation, when we keep financial and building records.
• Consent, where we ask for it, for example for marketing messages. You can withdraw it at any time.

Who we share it with

We only share your information with organisations that help us run the business, and only what they need:

• Website hosting and form handling (Netlify).
• Email and domain services (Names.co.uk).
• Payment processing (Stripe), if you pay us online.
• Meta (Facebook and Instagram), if you respond to our adverts, and WhatsApp, if you message us there.
• Subcontractors, suppliers, architects, engineers and building control bodies, where needed to carry out your project.
• Accountants, insurers and professional advisers.
• Authorities, where the law requires it.

Some of these providers are based outside the UK, including in the United States. Where that happens, we rely on the safeguards the law provides, such as approved contract terms or the UK-US data bridge.

How long we keep it

• Enquiries that do not go ahead: up to 12 months.
• Customer and project records: up to 6 years after the work ends, or longer where the law requires it.

After that we delete it or anonymise it.

Cookies

This website does not currently use cookies to track you or to show you adverts. If we add analytics or advertising tools in future, we will update this policy and ask for your consent where the law requires it.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that is wrong or incomplete;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use it, or object to us using it;
• ask for your information in a portable format, where it applies;
• withdraw consent at any time, where we rely on it.

To use any of these rights, contact us using the details above. We aim to reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.